Quelle: Encyclopedia of Business 2007 Seite(n): 1 (Internetversion), Zeilen: 2-6, 9-11
This term refers to a variety of efforts businesses make to encourage and utilize input from their employees in the hope of improving the product quality and achieving cost reduction, workplace efficiency, customer relationship management or working conditions. These efforts take on various forms from simply placing suggestion boxes in common areas to introducing formal programmes headed by committees to review ideas and rewards for those that are adopted.[FN 32] The activities can result in a win-win situation where the employees are more involved in the business process and the employer’s profit from improved efficiency and cost reduction.
The term "employee suggestion systems" refers to a variety of efforts businesses make to solicit and utilize input from their employees in hopes of achieving cost savings or improving product quality, workplace efficiency, customer service, or working conditions. These efforts range from simply placing suggestion boxes in common areas to implementing formal programs with committees to review ideas and rewards for those that are adopted. [...] "Suggestion programs create a win-win situation," Kate Walter wrote in HR Magazine. "More involvement and input for employees and improved efficiency and cost-savings for employers."
Although the reference is given it is nowhere made clear how much Cs has taken over from this source and that this was done word-for-word.